About School Cues
What is SchoolCues?
SchoolCues is a communication tool built specifically for small schools and is targeted towards busy parents. It pushes information and content directly into their inbox and to a smart phone app instead of parents having to retrieve information from school websites.
SchoolCues will deliver messages and notifications directly into your email in addition to your account on the SchoolCues website, and you can control to a limited extent what messages actually get sent to you.
The website dashboard will give you access to a calendar and a list of tasks and tools. The calendar allows you to see events on a class-by-class basis or you can see all activities at once for all classes where you have children enrolled. You will also see links to tools that will allow you to do things like report an absence or late arrival, contact your teacher, complete field trip permission forms, etc.
Is there an app for that?
Yes, the SchoolCues mobile app is available on the IOS and Android platforms and is free to download from the iTunes app store and Google Play. In order to use the mobile app, you should first sign up and activate your account on www.SchoolCues.com using the instructions below.
Creating a School Cues Account
How to sign-up
You should have received an invitation code in the enrollment email you received from administration. If you did not receive one, please contact school administration. Once received, use the e-mail on file with the school to complete Steps 1 and 2.
Step 1: Register your account
Go to http://www.SchoolCues.com and click on the button on the top right corner which says “Sign In / Sign Up”.
On the next page, click on the button “NEW USER SIGN UP”.
Enter the invitation code you received from administration.
Enter your e-mail address and password and confirm password.
Enter the verification code shown.
Accept the Terms and click on CREATE USER.
Step 2: Activating your account
After your account is created, you will receive a confirmation e-mail from firstname.lastname@example.org with instructions to activate your account. Click on the link in the e-mail, this will activate your account.
Note: Make sure your e-mail spam settings and security settings are set to allow e-mails from SchoolCues.com. If you do not see an e-mail from email@example.com in your inbox, please check your spam folder.
After this you will be able to login using your e-mail as login id and password at http://www.Schoolcues.com.
Important Things to Remember
You can only have one email registered per person.
Store your Account ID and Password in a safe place since your account may be locked out if you use an incorrect email ID or password too many times. This is by design for security reasons.
You can update your profile under the Manage Profile link on the top right corner of your home page, where you can change your email address (which will require an account re-activation), your password, your email preferences as well as your cell phone number. This is so that we can send out text messages through the system. Please note that we will only use the text function in situations such as school closures or time sensitive reminders.
Text messages: There is a school specific number from where the text will come from. Make a note of this number in your phone so that you do not ignore a text from the school. When a text is initiated, an email will also be sent at the same time. You will not be able to reply to a text message. If you need to respond to a text message, start a new text thread and reach out to administration or a teacher.
How to contact Support?
If you have trouble logging in or with any other task on SchoolCues, please click on the Orange colored Support icon which can be found on the bottom right of the SchoolCues web page on every screen. Make sure to include your name, the school's name, a description of the issue, and your email address.
You will be issued a ticket # for your issue and someone from SchoolCues will reach out to you either with a solution or additional questions to help resolve your issue. DO NOT CALL the SchoolCues # on the website to ask for help as that may delay the resolution of your issue.
Frequently Asked Questions
What is the quickest way to contact and get a response from SchoolCues Support?
Please use the Support button to the left of your screen on the SchoolCues page and always indicate your school name and email id to submit a ticket for the quickest response. Response time from Support will be longer when an email is sent to Support@schoolcues.com. You will hear back from them within 24 hrs.
I left a message for SchoolCues Support over the phone and did not get a response back.
We do not offer phone support as our Customer Support process is entirely done online. As a result, we are unable to respond to any messages over the phone.
I do not have my invitation code to register and create my account.
The invitation code will be provided as part of the SchoolCues account creation instructions
directly from your school. Contact school administration for an invitation code.
I did not receive my activation link after I signed up.
On the Sign Up page, click on the link “Activate your account” and then click on Resend Activation Code, enter your email address and click on Send.
When I click on Forgot Password and enter my email ID, nothing happens.
Clicking on “Forgot Password” will automatically generate a new password provided your email id has been registered in the system. However, if you have not signed up and activated your account on SchoolCues, we will be unable to locate your email in the system. As a result, your password cannot be reset. Please use the Account Creation instructions that you would have received from your school to create and activate your account on SchoolCues. Please check with your school to confirm that your email id matches that in the school records before registering your account. This is extremely important.
When I log in, I am not seeing my child’s name or any other school related activities.
Parent email address should match the email id in the system back end which is associated with your child. If there is a mismatch in the email ID, you will be unable to view your account information and details after login.
Should I re-register my account every year on SchoolCues?
It is not necessary to re-register your account every year. Registration and activation is a one-time process unless your email address changes, in which case, it will be necessary for you to reactivate your account as a security precaution.
SchoolCues Mobile App Service
In order to use the mobile app, the parent should first sign up and activate their account on www.School Cues.com.
The SchoolCues account signup and activation process cannot be done using the mobile app. It has to be through www.SchoolCues.com.
The SchoolCues mobile app is available on the IOS and Android platforms and is optimized for the respective phone devices. The app is free to download from the iTunes app store and Google Play.
The SchoolCues mobile app is automatically activated for your account with the email IDt hat is on file associated with your child.
The mobile app will be active starting August 1 (current year) through July 31 (following year).
When contacting SchoolCues Support, clearly indicate if your issue has to do with SchoolCues mobile app or SchoolCues web.